Updated at February 18th, 2025 Ahadi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Ahadi. This Privacy Policy applies to our app, and its associated subdomains (collectively, our "Service") alongside our application, Ahadi. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
Company: when this policy mentions "organization," "we," "us," or "our," it refers to Tanzania Health and Medical Education Foundation (TAHMEF), (Regent Business Park, Regent St, 172 Chwaku Street, Dar es Salaam 14112).
Country: where Ahadi or the owners/founders of Ahadi are based, in this case is Tanzania
Customer: refers to the organization or person that signs up to use the Ahadi Service.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Ahadi.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address.
Personnel: refers to those individuals who are employed by Ahadi or are under contract to perform a service.
Personal Data: any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Service: refers to the service provided by Ahadi as described in the relative terms.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners.
App/Application: Ahadi app, refers to the SOFTWARE PRODUCT identified above.
You: a person or entity that is registered with Ahadi to use the Services.

We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form:

Name / Username
Phone Numbers
Email Addresses
Mailing Addresses
Password
We also collect information from mobile devices for a better user experience, although these features are completely optional:
Camera (Pictures): Granting camera permission allows the user to upload any picture straight from the platform
Photo Gallery (Pictures): Granting photo gallery access allows the user to upload any picture from their photo gallery

Information from End Users and Customers:

We collect End User Data necessary to provide our services
We may collect publicly available information from social media websites
We receive information from third parties for fraud detection
We use information from third parties for customer verification
Users can control their social media privacy settings

You can control how much of your information is publicly available by managing your privacy settings on respective platforms.

We may share collected information in the following ways:

With trusted third-party service providers
With advertisers and marketing partners
With current and future affiliated companies
With law enforcement when required
During business reorganizations or mergers
For analytics purposes
With mental health professionals
With Tanzania Police force for criminal investigations

We ensure all third parties adhere to our privacy standards and data protection requirements.

We use your information for the following purposes:

To personalize your experience and respond to individual needs
To improve our app based on feedback and usage patterns
To provide better customer service and support
To process transactions and payments
To send periodic emails and updates
To administer contests, promotions, or surveys
To connect users with mental health professionals
To analyze platform usage and improve our services
To protect user safety and platform security

We may also use de-identified data for research purposes.

Our detailed data retention and deletion policies:

Active Accounts:
- Personal data retained while account is active
- Session data kept for 6 years per healthcare requirements
- Payment records kept for 7 years per legal requirements
Account Deletion:
- Personal data deleted within 60 days of request
- Backup data removed within 30 days
- Some data retained for legal compliance
Data Removal Process:
- Secure deletion using industry standards
- Verification before deletion
- Confirmation provided after deletion

Contact us to request data deletion or retention information.

We implement multiple layers of security to protect your information:

Secure servers and SSL encryption
Encrypted communication between users and professionals
Secure payment processing systems
Limited access to confidential information
Regular security audits and updates
Encrypted database storage
Secure authentication systems

While we implement strong security measures, no system is completely secure. We continuously work to protect your data but cannot guarantee absolute security.

Ahadi requires certain permissions to provide its services. Here are the permissions we request and why we need them:

Internet Access: Required for basic app functionality and connecting with mental health professionals
Camera: Used for profile pictures and visual communication features
Audio Recording: Used for voice communication features
Storage Access: Required to save necessary app data and user preferences
Phone State: Used to manage calls and notifications
Location Services: Used to connect you with nearby mental health professionals
Calendar Access: Used to schedule appointments with mental health professionals
Biometric Authentication: Used for secure app access
Notifications: To keep you updated about your mental health sessions
Bluetooth: For connecting with compatible devices
Wi-Fi State: To optimize connection quality
Vibration: For notifications and alerts
Full Screen Intent: For important alerts and calls
Wake Lock: To maintain connection during important sessions

You can manage these permissions through your device settings at any time. Denying some permissions may limit certain app features.

We understand the sensitive nature of mental health data and implement strict protections:

Mental Health Data: Stored with end-to-end encryption
Medical Information: Accessible only to authorized healthcare providers
Session Content: Encrypted and access-controlled
Personal Identifiers: Stored separately from health data
Payment Information: Processed through secure payment gateways
Location Data: Used only when necessary and with consent
Biometric Data: Never stored, only used for authentication

We follow healthcare privacy standards and best practices for handling sensitive information.

You have several rights regarding your personal information:

Right to access your personal data
Right to correct inaccurate information
Right to request data deletion
Right to restrict certain data uses
Right to data portability
Right to withdraw consent
Right to complain to authorities
Right to opt-out of marketing

To exercise any of these rights, please contact us using the information in the Contact section.

We use various technologies to enhance your experience:

Cookies for user preferences and authentication
Local Storage for improved performance
Session tracking for service improvement
Analytics tools for usage understanding
You can control cookie settings through your browser
Essential cookies are required for basic functionality
Non-essential cookies can be disabled

Blocking cookies may limit some features but won't affect core services.

As a organization based in Tanzania, we handle international data transfers as follows:

Data may be transferred to different countries
We implement appropriate safeguards for transfers
Transfers comply with applicable data protection laws
We use standard contractual clauses where required
You consent to international transfers by using our service
We ensure adequate protection in recipient countries

By using our service, you consent to these international data transfers.

Regarding users under 13 years of age:

Parental consent is required for users under 13
Parents can review, delete, or refuse further collection
Contact us for any concerns about children's privacy

We take children's privacy seriously and comply with applicable children's privacy protection laws.

Information handling in organization changes:

Data may be shared with organization Affiliates
Privacy Policy terms will continue to apply

Any affiliates will be required to honor this Privacy Policy.

Legal aspects of this Privacy Policy:

Governed by Tanzania law
Courts have exclusive jurisdiction
Conflicts of law rules excluded
International laws may also apply
You accept these terms by using our service

Your use may be subject to additional local, state, or international laws.

How we handle policy updates:

We may update this policy periodically
Changes will be notified through the app
Major changes require explicit consent
Review date shown at policy top
Previous versions may be available on request
Continued use means acceptance of changes

Check this policy periodically for updates.

For privacy-related inquiries:

Email: admin@tahmef.org
Phone: +255 692 773 854
Website: https://www.tahmef.org/
Address: Dar es Salaam, Tanzania Regent Estate, Plot No. 172
Response Time: Within 30 days
For Urgent Matters: Use phone contact

We're committed to addressing your privacy concerns promptly.